Media & Technology

Increase business value and stay relevant to customers using innovation and disruptive technologies in the telecom industry

Our Communications Business Unit provides technology that transforms operating models, improves customer experience and keeps client businesses relevant. Our team of ~17,000 across 36 countries supports over 40 of the world’s leading Communication Service Providers (CSP). Our outcome and accountability-based business models have helped a CSP in Africa standardize processes and derive business value worth US$1 b through shared services and a CSP in the APAC region create revenue growth potential of US$150 m through Big Data and next generation analytics. These – and other similar outcomes – have won us the Global Telecom Business Innovation Award from the World Quality Congress.