Utilities

The utilities industry is changing dramatically as the world embraces planet-friendly fuels and the trend toward electrification moves utilities from value-chain players to the backbone of the energy transition.  Consumers and businesses alike are actively choosing low-carbon homes and offices, and they expect greater empowerment and a more sophisticated experience from their energy suppliers.  

Gradual decentralization of the energy market is allowing new entities to play an increasingly critical role by offering new services and creating new markets, diverting customer attention away from utilities. New technologies and aging assets compound matters, even as federal governments pledge billions of dollars to modernize infrastructure and make the grid smarter and more self-reliant. With a plethora of point solutions from energy tech companies, utilities are facing a new challenge: delivering a cohesive business value to its customers. Utilities are struggling to balance their fundamental obligations to provide ‘lights on’ reliability against the increasing demand to transform into a new-age energy service provider. 

Against this backdrop, We are enabling electric, gas and water utilities to leverage digital and data capabilities to reinvent themselves, streamline and accelerate business performance, deliver a superior customer experience and help them transition to a low-carbon, decentralized, federated energy ecosystem.

The energy industry is set for a different future, catalyzed by a combination of concurrent forces. The effects are pervasive, with profound impacts on business models, customers and employees. How can Energy and Utility companies make this transition rewarding for all stakeholders? Explore this and more in our Energy 2020 Series.